Recorded at our most recent event, What’s Next Now: Travel, Tourism, and Hospitality, we sit down with Kevin Kleist, Emerging Trends Advisor, Southwest Airlines — one of the world's most admired and awarded airlines, offering its one-of-a-kind value and hospitality at 121 airports across 11 countries.
As part of the Emerging Trends Team, Kevin explores and brings to life unconventional ideas to encourage change and identify new opportunities for the airline. With more than 16 years of experience with Southwest Airlines, Kevin is collaborating with innovation-driven companies and startups to study, design, develop, and test emerging technologies and complex solutions in real-world environments.
We talk about the trends shaping travel tech, the role of collaboration in their commercialization, and the future of flight.